> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revti.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I customise the opening message?

> Change what your AI says when it first answers a call.

## Overview

The opening message is the first thing callers hear when your AI receptionist picks up. Customising this ensures it sounds natural and on-brand for your business.

## How to customise

**1.** Go to **Settings** then **Receptionist** in your dashboard.

**2.** Find the Opening Message field.

**3.** Type your preferred greeting, for example: "Good morning, thank you for calling Smith Dental. How can I help you today?"

**4.** Click **Save**.

## Tips for a good opening message

* Keep it short and warm — under 15 seconds spoken
* Include your business name so callers know they have reached the right place
* End with an open question like "How can I help?"
* Avoid jargon or overly formal language