> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revti.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Intelligence overview

> How Revti builds and uses caller profiles to improve service.

## Overview

Customer Intelligence automatically builds profiles for every person who calls your business. Over time, these profiles become richer as the caller interacts with your AI receptionist across multiple calls.

## Key features

* Automatic caller identification by phone number
* Full interaction history across all calls
* Sentiment tracking to gauge caller satisfaction
* Personalised greetings for returning callers
* Data export for use in your CRM or marketing tools

## Getting started

Customer Intelligence is enabled by default. You can manage settings under **Settings** then **Customer Intelligence** in your dashboard.