# Revti.ai Help Centre

## Docs

- [How do I change my password?](https://docs.revti.ai/account-security/change-password.md): Update your Revti account password.
- [How do I delete my account?](https://docs.revti.ai/account-security/delete-account.md): Permanently close your Revti account and delete all data.
- [How do I enable two-factor authentication?](https://docs.revti.ai/account-security/two-factor-auth.md): Add an extra layer of security to your Revti account.
- [How do I update my email address?](https://docs.revti.ai/account-security/update-email.md): Change the email associated with your Revti account.
- [How do I change how my AI handles bookings?](https://docs.revti.ai/ai-receptionist-settings/booking-handling.md): Adjust your booking mode and scheduling preferences.
- [What details can my AI collect from callers?](https://docs.revti.ai/ai-receptionist-settings/caller-details-collection.md): Configure what information your AI receptionist gathers during calls.
- [How do I change my AI's voice?](https://docs.revti.ai/ai-receptionist-settings/change-voice.md): Choose from 27 voice options to match your brand.
- [How do I add custom questions for my AI to ask?](https://docs.revti.ai/ai-receptionist-settings/custom-questions.md): Teach your AI to ask specific questions relevant to your business.
- [What is Customer Intelligence?](https://docs.revti.ai/ai-receptionist-settings/customer-intelligence.md): Understand how Revti builds caller profiles and tracks interactions.
- [How do I customise the opening message?](https://docs.revti.ai/ai-receptionist-settings/customise-opening-message.md): Change what your AI says when it first answers a call.
- [How do I enable personalised greetings?](https://docs.revti.ai/ai-receptionist-settings/personalised-greetings.md): Let your AI recognise returning callers and greet them by name.
- [How do I cancel my subscription?](https://docs.revti.ai/billing-subscriptions/cancel-subscription.md): Cancel your Revti plan if you need to.
- [How do I change my plan?](https://docs.revti.ai/billing-subscriptions/change-plan.md): Upgrade or downgrade your Revti subscription.
- [Where can I find my invoices?](https://docs.revti.ai/billing-subscriptions/invoices.md): Download past invoices for your records.
- [How do I check my minute usage?](https://docs.revti.ai/billing-subscriptions/minute-usage.md): Track how many AI minutes you have used this month.
- [How do I update my payment method?](https://docs.revti.ai/billing-subscriptions/payment-methods.md): Change the card or payment method on your account.
- [What pricing plans are available?](https://docs.revti.ai/billing-subscriptions/pricing-plans.md): Understand Revti pricing tiers and what is included.
- [What happens when a booking expires?](https://docs.revti.ai/bookings-calendar/booking-expiry.md): Understand what happens to unconfirmed booking requests.
- [What are the booking mode options?](https://docs.revti.ai/bookings-calendar/booking-mode-options.md): Choose how your AI receptionist handles appointment scheduling.
- [How do I confirm a booking?](https://docs.revti.ai/bookings-calendar/confirm-booking.md): Approve a booking request from your AI receptionist.
- [Why is the Confirm button disabled?](https://docs.revti.ai/bookings-calendar/confirm-button-disabled.md): Troubleshoot when you cannot confirm a booking in your dashboard.
- [How do I connect my calendar?](https://docs.revti.ai/bookings-calendar/connect-calendar.md): Link your calendar so Revti can check availability and book appointments.
- [How do I connect Google Calendar?](https://docs.revti.ai/bookings-calendar/connect-google-calendar.md): Step-by-step guide to linking your Google Calendar with Revti.
- [How do I connect Outlook Calendar?](https://docs.revti.ai/bookings-calendar/connect-outlook-calendar.md): Step-by-step guide to linking your Microsoft Outlook Calendar with Revti.
- [How do I decline a booking?](https://docs.revti.ai/bookings-calendar/decline-booking.md): Reject a booking request that does not suit your schedule.
- [How do I disconnect my calendar?](https://docs.revti.ai/bookings-calendar/disconnect-calendar.md): Remove your calendar connection from Revti.
- [How does duration selection work?](https://docs.revti.ai/bookings-calendar/duration-selection.md): Configure how long appointments are when your AI books them.
- [How do I add additional notes for my AI?](https://docs.revti.ai/business-information/additional-notes.md): Give your AI extra context and instructions.
- [How do I set my business hours?](https://docs.revti.ai/business-information/business-hours.md): Tell your AI when you are open and closed.
- [How do I manage my FAQs?](https://docs.revti.ai/business-information/faqs.md): Add frequently asked questions so your AI can answer them.
- [How do I update my services and pricing?](https://docs.revti.ai/business-information/services-pricing.md): Keep your AI up to date with what you offer and how much it costs.
- [How do I update my business details?](https://docs.revti.ai/business-information/update-business-details.md): Change your business name, address, and contact information.
- [Why am I getting a call loop warning?](https://docs.revti.ai/call-routing/call-loop-warning.md): Fix the circular forwarding issue between your phone and AI.
- [How do I forward calls from my phone to the AI?](https://docs.revti.ai/call-routing/forward-calls-to-ai.md): Set up your phone to redirect missed calls to your AI receptionist.
- [How do I make my phone ring first?](https://docs.revti.ai/call-routing/ring-phone-first.md): Configure your AI to only answer if you miss the call.
- [What is the ring timeout setting?](https://docs.revti.ai/call-routing/ring-timeout.md): Control how long your phone rings before the AI picks up.
- [What are the call routing options?](https://docs.revti.ai/call-routing/routing-options.md): Choose between direct AI answering, ring-first, or schedule-based routing.
- [How do I set up schedule-based call routing?](https://docs.revti.ai/call-routing/schedule-based-routing.md): Route calls differently during and outside business hours.
- [What is call routing?](https://docs.revti.ai/call-routing/what-is-call-routing.md): Understand how calls are directed to your AI receptionist.
- [How do caller profiles work?](https://docs.revti.ai/customer-intelligence/caller-profiles.md): Understand the information stored in each caller profile.
- [How do I export customer data?](https://docs.revti.ai/customer-intelligence/export-data.md): Download your caller data for use in other tools.
- [How do I view a caller's interaction history?](https://docs.revti.ai/customer-intelligence/interaction-history.md): See every conversation a caller has had with your AI.
- [Customer Intelligence overview](https://docs.revti.ai/customer-intelligence/overview.md): How Revti builds and uses caller profiles to improve service.
- [Customer Intelligence and privacy](https://docs.revti.ai/customer-intelligence/privacy.md): How Revti handles caller data in compliance with UK GDPR.
- [How does Revti handle returning callers?](https://docs.revti.ai/customer-intelligence/returning-callers.md): Learn how your AI recognises and personalises for repeat customers.
- [How does sentiment analysis work?](https://docs.revti.ai/customer-intelligence/sentiment-analysis.md): Understand how Revti gauges caller satisfaction.
- [How do I forward calls from my existing number?](https://docs.revti.ai/getting-started/forward-calls-from-existing-number.md): Set up call forwarding from your current business number so Revti answers when you cannot.
- [What happens during my free consultation?](https://docs.revti.ai/getting-started/free-trial.md): Learn what to expect during your free consultation with Revti.
- [How do I make a test call?](https://docs.revti.ai/getting-started/make-a-test-call.md): Test your AI receptionist before going live to make sure everything sounds right.
- [How do I set up my AI receptionist?](https://docs.revti.ai/getting-started/set-up-ai-receptionist.md): Get your Revti AI receptionist live and answering calls in under 48 hours.
- [Can I share my AI number directly with customers?](https://docs.revti.ai/getting-started/share-ai-number-with-customers.md): Use your Revti number as your main business line if you prefer.
- [How do I switch between mobile and landline numbers?](https://docs.revti.ai/getting-started/switch-mobile-landline-numbers.md): Choose whether your AI receptionist uses a mobile or landline number.
- [How do I connect Revti to Make?](https://docs.revti.ai/integrations/set-up-make.md): Step-by-step guide to sending call data to Make (formerly Integromat).
- [How do I connect Revti to n8n?](https://docs.revti.ai/integrations/set-up-n8n.md): Step-by-step guide to sending call data to n8n.
- [How do I connect Revti to Zapier?](https://docs.revti.ai/integrations/set-up-zapier.md): Step-by-step guide to sending call data to Zapier.
- [What are webhooks?](https://docs.revti.ai/integrations/webhook-overview.md): Understand how Revti sends call data to your other tools.
- [What data does the webhook send?](https://docs.revti.ai/integrations/webhook-payload.md): Understand the data structure sent with each webhook event.
- [How do I add notes to a call?](https://docs.revti.ai/managing-calls/add-notes-to-call.md): Add your own notes to any call record for future reference.
- [Where can I see my call history?](https://docs.revti.ai/managing-calls/call-history.md): View and search all calls handled by your AI receptionist.
- [What do the call reason categories mean?](https://docs.revti.ai/managing-calls/call-reason-categories.md): Understand how Revti categorises the reason for each call.
- [How do I read a call transcript?](https://docs.revti.ai/managing-calls/call-transcripts.md): Access the full transcript of any call handled by your AI receptionist.
- [How do I delete a call?](https://docs.revti.ai/managing-calls/delete-a-call.md): Remove a call record from your dashboard.
- [What do the lead scores mean?](https://docs.revti.ai/managing-calls/lead-scores.md): Understand how Revti scores and prioritises your inbound leads.
- [How do I set up email notifications?](https://docs.revti.ai/notifications-alerts/email-notifications.md): Receive call and booking alerts by email.
- [How do I manage my notification preferences?](https://docs.revti.ai/notifications-alerts/manage-preferences.md): Customise which alerts you receive and how.
- [How do missed call alerts work?](https://docs.revti.ai/notifications-alerts/missed-call-alerts.md): Get notified when a call does not connect successfully.
- [What notification types are available?](https://docs.revti.ai/notifications-alerts/notification-types.md): Overview of all the alerts Revti can send you.
- [How do I set up SMS notifications?](https://docs.revti.ai/notifications-alerts/sms-notifications.md): Get instant text alerts when calls come in.
- [My AI is not answering calls](https://docs.revti.ai/troubleshooting/ai-not-answering.md): Troubleshoot when your AI receptionist is not picking up.
- [Calendar sync issues](https://docs.revti.ai/troubleshooting/calendar-sync-issues.md): Fix problems with Google Calendar or Outlook Calendar integration.
- [Call quality issues](https://docs.revti.ai/troubleshooting/call-quality-issues.md): Troubleshoot audio problems during AI calls.
- [How do I contact support?](https://docs.revti.ai/troubleshooting/contact-support.md): Get help from the Revti team.
- [Notifications not arriving](https://docs.revti.ai/troubleshooting/notifications-not-arriving.md): Fix missing email or SMS alerts.
- [Webhook not firing](https://docs.revti.ai/troubleshooting/webhook-not-firing.md): Fix issues with your webhook integration.