> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revti.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy Policy

> How Revti.ai collects, uses, and protects your personal data.

*Last updated: 1 June 2026*

## Who we are

Revti.ai is a trading name of Applizer Ltd (Company No. 16613694), registered in England and Wales. We provide AI receptionist and business automation services to UK businesses.

**Data Controller:** Applizer Ltd (trading as Revti.ai)

**Contact:** [support@revti.ai](mailto:support@revti.ai)

## What data we collect

### If you are a website visitor

* Pages visited, browser type, and device information via cookies and analytics
* Information you submit through contact forms or when booking a consultation

### If you are a Revti customer

* Account details: name, email address, phone number, business name
* Billing information: payment card details (processed securely by our payment provider)
* Platform usage data: call logs, transcripts, booking records, AI configuration settings

### If you are a caller to a Revti-powered business

* Phone number and caller ID
* Name and contact details if provided during the call
* Call recording and transcript
* Enquiry details and any information shared during the conversation

## How we use your data

We process personal data for the following purposes:

* To provide and operate the Revti AI receptionist service
* To manage your account and billing
* To send service-related notifications (call alerts, booking confirmations)
* To improve our AI and service quality
* To comply with legal obligations
* To communicate with you about your account or our services

## Legal basis for processing

We process personal data under the following legal bases (UK GDPR Article 6):

* **Contract:** Processing necessary to deliver the service you have signed up for
* **Legitimate interests:** Improving our service, preventing fraud, ensuring security
* **Legal obligation:** Compliance with UK tax, accounting, and regulatory requirements
* **Consent:** Where you have opted in to marketing communications

## Data sharing

We share personal data with:

* **Infrastructure providers** who host and operate the platform on our behalf (as data processors under contract)
* **Payment processors** to handle billing securely
* **Communication providers** for telephony, SMS, and email delivery

We do not sell personal data to third parties. We do not share personal data for marketing purposes without your explicit consent.

## International transfers

Personal data is primarily processed within the United Kingdom and European Economic Area. Where data is processed outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR, including International Data Transfer Agreements or Standard Contractual Clauses.

## Data retention

* **Customer account data:** Retained for the duration of your subscription, then deleted within 30 days of account closure
* **Call recordings and transcripts:** Retained for the duration of your subscription unless you delete them earlier
* **Billing records:** Retained for 7 years as required by UK tax law
* **Marketing contacts:** Retained until you unsubscribe

## Your rights

Under UK GDPR, you have the right to:

* **Access** your personal data
* **Rectify** inaccurate data
* **Erase** your data (right to be forgotten)
* **Restrict** processing
* **Data portability** — receive your data in a structured format
* **Object** to processing based on legitimate interests
* **Withdraw consent** at any time where processing is based on consent

To exercise any of these rights, contact [support@revti.ai](mailto:support@revti.ai). We will respond within 30 days.

## Cookies

See our [Cookie Policy](/cookie-policy) for details on how we use cookies.

## Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or through a notice on our website.

## Complaints

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk).