> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revti.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# My AI is not answering calls

> Troubleshoot when your AI receptionist is not picking up.

## Check these first

**1. Is your subscription active?** Go to Settings then Billing and confirm your plan is active and payment is up to date.

**2. Is call forwarding set up correctly?** If you are forwarding from your existing number, check that the forwarding destination matches your Revti AI number exactly.

**3. Is there a call loop?** If you see a call loop warning in your dashboard, follow the steps in [Why am I getting a call loop warning?](/call-routing/call-loop-warning).

**4. Is the number correct?** Double-check you are calling the right Revti number shown on your dashboard.

**5. Network issues?** In rare cases, phone network outages can affect call routing. Try again after a few minutes.

If none of these resolve the issue, contact [support@revti.ai](mailto:support@revti.ai) with your account details and the time of the failed call.