Documentation Index
Fetch the complete documentation index at: https://docs.revti.ai/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Sentiment analysis evaluates the tone and language used by callers during their conversations to estimate their satisfaction level.
How it works
After each call, the AI analyses the conversation and assigns a sentiment indicator — positive, neutral, or negative. This is based on language cues, tone of the enquiry, and the overall flow of the conversation.
Where to see it
Sentiment is shown on each call record and on the caller’s profile. You can filter your call history by sentiment to quickly find calls that may need follow-up attention.
Negative sentiment calls are worth reviewing promptly. They may indicate a dissatisfied customer who needs personal attention.
