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Documentation Index

Fetch the complete documentation index at: https://docs.revti.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Your AI receptionist automatically categorises every call by reason, making it easy to understand what your callers are enquiring about at a glance.

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Common call reason categories

  • New enquiry — A first-time caller asking about your services
  • Booking request — The caller wants to schedule an appointment
  • Pricing enquiry — The caller is asking about costs
  • Existing customer — A returning customer with a question or follow-up
  • Cancellation or reschedule — The caller wants to change or cancel an appointment
  • General question — A broad enquiry that does not fit a specific category
  • Spam or wrong number — Irrelevant calls

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How categories are assigned

Your AI analyses the conversation content and assigns the most relevant category automatically. If a call covers multiple topics, the primary reason is used.

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Using call reasons

Filter your call history by reason to spot trends. For example, if you are getting a high volume of pricing enquiries, you may want to make your pricing more visible on your website to reduce unnecessary calls.